Frequently Asked Questions
How can I place an order?
Ordering online is easy. All you need to do is follow a few simple steps.
1. On the website where you want to make a purchase, add the product(s) you want to the shopping cart by clicking the “Buy” button next to each one.
When you click the “Buy” button, you’ll enter the shopping cart on a secure https://inextwebandseo.com/shop/. To add more products to the cart, just go back to the home page or product page and repeat the process. The products you’ve already added to your cart will stay there.
If you need more than one of the same product, just change the number in the “Quantity” field in the shopping cart. The cart is also where you can enter a discount coupon if you have one. For some of our clients, the page will reload automatically to apply a promotional credit; for others, you should manually refresh the cart by clicking on the update button next to the discount field.
2. Once you’ve decided what you want to buy, enter the billing/delivery information and choose a method of payment.
You can then choose between several payment methods to finish the order. If you choose to pay by credit or debit card and your card is enrolled in 3D Secure, you will also be asked for a password. For more information about this process, please go to the Security and Privacy section of this FAQ.
What happens after I place the order ?
Once your online order is successfully placed, you will receive an order confirmation by e-mail. The product or license information is delivered separately to the e-mail address you entered with the order, along with special instructions on how to use it. If you buy a physical product, you will receive a separate message from product manufacturer with the delivery details. If you do not receive any messages from iNext Web and SEO, please also check your Junk or SPAM folder.
How can I get a refund for my order?
To request a refund, please send a message to email@example.com with your iNext Web and SEO order number and the reason you’d like to cancel the order. We’ll review your request and get back to you with an answer as soon as possible.
Where can I find the Terms and Conditions?
The iNext Web and SEO Terms and Conditions can be found here.
Why wasn’t my card accepted?
There are several reasons why your credit/debit card may have been declined. Below is a list of the most common reasons and the recommended course of action for each:
- Insufficient funds – Top up your account or extend your current credit limit;
- Server of the card-issuing bank could not be contacted – Try the transaction again. If the issue persists, please contact your bank directly.
- Card-issuing bank does not authorize online transactions – Contact the issuing bank and ask them to activate this service;
How will the charge appear on my card statement?
iNext Web and SEO is an authorized reseller for various companies selling their products online. All transactions we process will appear on your statement as iNext Web and SEO.
I paid with PayPal and I received a request to confirm my order. Why?
If the e-mail entered when placing the order is different from the primary e-mail on your PayPal account (usually the e-mail you used when you signed up for PayPal), PayPal may request an order confirmation. In this case, follow the instructions we’ll send by e-mail to confirm and complete the order. It takes only 15 seconds to confirm your purchase for your security, to prevent unauthorized use of your PayPal account.
How do I receive my invoice?
If you are ordering on behalf of a company, the invoice will be sent automatically to the billing e-mail address provided during ordering. For each completed order, a payment receipt will also be sent automatically to the billing e-mail address provided.
You can also download an invoice anytime by logging into your iNext Web and SEO myAccount and accessing the Order History section. All invoices are generated as PDF documents.
Do I have to pay sales VAT?
No,you don’t have to pay sales VAT,all VAT are included.
Do I have to pay sales TAX?
No,you don’t have to pay sales tax,all taxes are included.
Who offers support related to payments and orders?
iNext Web and SEO Payment Support Specialists are available 24/7 for any payment-related issues such as unrecognized charges on your credit card or PayPal account, help placing an order online, subscription renewals, invoice management and product re-delivery.
If you need product-related information or support, reach out to the manufacturer directly using the contact information on their website or next to each product in the My Products section of your iNext Web and SEO my account.
How can I get service support?
If you need service support such as technical support, service details, discounts and promotions, please contact with firstname.lastname@example.org. You can find their information:
- In the registration e-mail
- In your iNext Web and SEO myAccount, My Services section
- On the email@example.com website
How secure is an online transaction?
iNext Web and SEO Services are Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certified. PCI DSS is the most important security standard for the card payment industry.
All transactions are made using a SSL connection (128 bytes) provided by VeriSign. The data sent from your browser to the iNext Web and SEO servers is always encrypted. All of our servers are certified McAfee Secure and scanned daily by ScanAlert for known vulnerabilities. Additionally, iNext Web and SEO does not store any sensitive credit card information.
Why do you ask for personal information?
All information included in the order form is requested to prepare the invoice and send you all the information you need regarding order and delivery. iNext Web and SEO complies with the General Data Protection Regulation (GDPR) and other applicable data protection regulations, and we have a legitimate interest in collecting personal data for order processing purposes.
For more information regarding the GDPR, please read our GDPR statement. You may also contact us with inquiries related to GDPR at firstname.lastname@example.org
If you received a request for additional information from the iNext Web and SEO Risk-Analysis Department, this may have been triggered by inconsistencies in the online ordering information provided. Our notifications are customized for certain situations and request all the information that we need to successfully finalize your order.
What is iNext Web and SEO myAccount?
iNext Web and SEO myAccount is a self-service portal that centralizes all your shopping activity in our system. Access to iNext Web and SEO myAccount is available online at https://inextwebandseo.com/my-account/
You can use the account to:
- view your complete order history
- download invoices
- retrieve license keys
- renew your subscription
- stop the automatic renewal of your service
- find the support details for the email@example.com
- edit all your personal and billing information
How do I register for iNext Web and SEO myAccount?
Your iNext Web and SEO myAccount is created automatically when you first place an order through our system.
When accessing your account for the first time, you’ll need to set up a password. You can do this by selecting the “Create an account!” option here: https://inextwebandseo.com/my-account/
How can I stop subscription payments (cancel automatic renewal)?
If you purchased a subscription with automatic renewal, you will be informed at least 7 days before it expires about the date of the upcoming charge and the amount you will be charged.
You can stop automatic renewals anytime by simply logging into the My Products section of your iNext Web and SEO myAccount (available here) and clicking the “Stop automatic license renewal” link beneath each product with this option enabled.
How do I update (add or delete) my credit card information?
To update the credit card details for a subscription, log in your iNext Web and SEO account here and access the “My Service” section.
- Access the “Update credit card info” link.
- Enter the new card details or select one of the cards already available in your account.
In the “Payment Methods” section of your account, you can add new cards, update expiring ones or simply remove all the cards associated with your iNext Web and SEO myAccount.
Get In Touch
You can call us, during business hours. We love to help you.
Cell : +1 562 546 2863
Our online support available 24/7 hours, you can live chat with us.
You can give us mail
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